FAQ
FAQ
Why might there be a size variation?
Size variations can occur due to the handmade nature of our custom products and the intricacies involved in creating them. We aim to keep these variations minimal to ensure the best fit and quality. Kindly expect a possible deviation of up to 0.25 inch in our custom made accessories.
How can I find product information?
Each product page contains detailed information including descriptions, specifications, and customer reviews. If you need more details, please contact our customer support.
Are the product colors shown on the website accurate?
We strive to ensure that product colors are represented accurately, but variations may occur due to differences in monitor settings. If you have specific color concerns, please contact us.
Shipping questions
What are your shipping options?
We offer several shipping methods including standard, expedited, and overnight delivery. Shipping costs and delivery times vary depending on your location and the option chosen.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or through the carrier's tracking system.
What is the typical processing time?
For all in stock products:
Please allow 1-2 business days processing time and 7-10 days for shipment to arrive.
For custom made and decorated products:
Please allow 7 business days production time and 7-10 days for shipment to arrive.
Returns questions
How do I return an item?
To return an item, please fill out our return form and follow the instructions provided. You will need to include the return form and original packing slip with the returned item.
Can I return a product if I simply changed my mind?
Unfortunately, products cannot be returned due to a change of mind. We encourage you to carefully review your order before confirming.
What should I do if my product arrives damaged or incorrect?
If your product arrives damaged or incorrect, please contact our customer service team immediately with photos of the damage or the incorrect item. We will arrange for a replacement or a refund based on the issue.